Two of Santa’s biggest helpers are rushing to deliver thousands of packages Thursday after they failed to do so by Christmas Day. UPS and FedEx drivers fanned out across Maryland and nationwide as both companies worked to make up for missed deliveries on Christmas that outraged customers. “I paid extra delivery costs to have guaranteed delivery on Christmas Eve, and it did not arrive,” one customer said. “Santa was way more organized this year than UPS,” said another. They blamed bad weather and a surge in online orders that overwhelmed their systems. Anirban Basu is chairman and CEO of Sage Policy Group, an economic and policy consulting firm in Baltimore. “One of the things that happened during the week preceding Christmas is that mall traffic was down in many instances because people were ordering online in greater volumes,” he said. “FedEx and UPS were simply not ready for that, so what has happened has happened.” The shipping problems hit UPS much harder than FedEx. Both companies have apologized. Basu says the companies should hold managers accountable, hire more seasonal employees and perhaps ask that people place last-minute orders earlier. “When the kids don’t have presents under the tree for Christmas, that’s a big deal,” said Basu. Wow. You wonder if more folks will go back to malls and bypass purchasing online. Either that or just order a few more days earlier. Hope you had a Merry Christmas. Make sure and check out my facebook page by clicking here.

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December 26, 2013 at 3:41 pm | Kevin Machado, On Air | No comment